AS THE LENS TURNS:
AN EYECARE DRAMA IN FOUR
SUE CONNELLY, FCLSA, Apple Valley, Minn.
PART 2: THE SAVE
When last we saw Constance C., our resourceful
heroine was greeting Marv E., who had just walked into Dr. C. Welle's eyecare
office to pick up his new contact lenses.
Marv E.'s smile is as bright as his tie-dyed
shirt. He's an easygoing guy -- when everything's going his way. "Groovy
day, huh?" says Marv E. "I'm here to pick up my contact lenses."
With a cheery "Back in a jiff!" Constance C. goes to get Marv E.'s
lenses. She begins her search under "E." Finding nothing, she looks
under "M." Where could they be? She begins searching methodically from
"A" to "Z." Nothing. Taking a deep breath, she walks back to
the reception area, trying to think of what she'll tell Marv E.
"So, where're my lenses?" asks Marv E.
Constance C. mentally runs through a list of potential responses. "They're
on back order." "Lee Z. didn't order them." Knowing that excuses
won't fix the problem and blaming someone else will only make Marv E. defensive,
Constance C. replies, "I'm sorry. Your lenses haven't arrived. But, I'll
check on the order for you." Impressed by Constance C.'s honesty and
willingness to help, Marv E. is unfazed. "Cool," he says as he leaves.
After a quick call to the lab, our heroine leaves
a message on Marv E.'s home phone. Just as she hangs up, her phone rings. Why,
it's Ann C., a patient who had an eye exam last week. Is she having problems?
Does she have a question? Find out in the next installment of "As the Lens
Contact Lens Spectrum, Issue: May 2004