Article Date: 5/1/2004

BY DONNA SUTER, Apison, Tenn.

Have you mastered the art of efficient patient flow? Not only is inefficient scheduling a nuisance for everyone, but it can significantly contribute to a practice's success or failure.

As a technician, you certainly can't change scheduling policy without consulting your practitioner, but you can work as a team to design a strategy that maximizes patient visits without sacrificing quality or efficiency. For example:

The key to successful patient flow isn't speed. Rather, proactive scheduling lets you offer your patients efficient, complaint-free and consistent quality of care without placing undue stress on office personnel or resources.


Contact Lens Spectrum, Issue: May 2004