Article Date: 8/1/2004

AS THE LENS TURNS: AN EYECARE DRAMA IN FOUR PARTS
PART 3: THE CATCH
BY SUE CONNELLY, FCLSA, Apple Valley, Minn.

In our last installment Constance C. had just answered a phone call from Anne C., a long-time patient of Dr. C. Welle. As they talk, our heroine senses that Ann C. is, well, antsy. After some hesitation, Ann C. blurts out the phrase no eyecare practitioner likes to hear: "I want my contact lens prescription."

Remembering that Dr. C. Welle fit Ann C. with new contact lenses, Constance C. realizes that Ann C. is entitled to her prescription. But she also recognizes the opportunity to keep Ann C. from straying. Without missing a beat, Constance C. replies, "Certainly. I'd be happy to send that to you."

Expecting some opposition, Ann C. is somewhat, well, less antsy. "Really? I can have it?" she says.

"Of course," says Constance C. "Our focus is to give you your best vision and keep your eyes healthy. I can send your prescription as soon as I verify it. While I have you on the phone, I'd like to quote you our contact lens replacement fee."

As Ann C. listens, she's reminded how pleasant, professional, convenient and reasonably priced Dr. C. Welle's services are and decides to place an order.

Nearing the end of a busy day, Constance C. glances at the still-crowded reception area. Dr. C. Welle must be running behind. Oh no! And look who's walking through the door! Earl E., a patient who's known for yelling when he has to wait. Will Earl E. make a scene? Find out in the next installment of "As the Lens Turns!"

 


Contact Lens Spectrum, Issue: August 2004