Dr. Kerksick's Perspective
I was a freshman in college, my father suffered a massive stroke. Fortunately, he's
made a full recovery, but that experience not only changed my outlook on the importance
of family, but also set an exceptionally high standard for me as a healthcare practitioner.
I'll never forget the endless
hours waiting in the hospital critical care unit for the attending physician or
resident to arrive and give us information, hope, solutions or the opportunity to
ask questions. Over the course of several weeks, we quickly learned which doctors
to seek out with questions or concerns. It was these physicians who gained my family's
trust and respect. Were they better than the other physicians who tended to my father's
needs? Probably not. But the extra time and information these physicians gave my
family truly made a difference. I am eternally grateful to them. They taught me
a very important lesson: To provide patients with the highest level of care, you
must listen to them and communicate with them.
Taking the extra time to listen to
patients before initiating treatment is the path I've chosen to gain the respect
and trust of my patients and achieve the highest level of success for my practice.
The four patients who told their stories
all share two things in common. First, these patients recognize and appreciate the
extra time I spent with them to address their needs and concerns. Second, the total
extra doctor time each patient received was about 90 seconds yes, a miniscule
With Chris Morford, I picked
up the retinoscope when the autorefractor wouldn't read his injured eye. I learned
he had almost seven diopters of astigmatism in that eye.
With Dana Buhs, I performed a lissamine
green test to diagnose the dryness.
With Ken Buss, I took the time to evert
his eyelids and note that he suffered from allergic conjunctivitis.
And with Karen Erb, I paid attention
to her medical history.
me, there's no greater gift than having my patients' trust and respect. What a difference
90 seconds can make!
Kelly K. Kerksick, OD
Midwest VIsion Care