BEAT THE CONTACT LENS CLOCK
BY DELORES T. BROWNE GIBSON, COA, NCLC, Houston
By now, we've all had some experience with the Fairness to Contact Lens Consumers Act, which requires all eyecare practitioners to verify contact lens prescription requests from outside vendors within 8 hours of receipt. Here are some tips that will help you incorporate this new requirement into your daily routine.
Designate a point person. Only two staff members in our office -- one primary and one backup -- process verification requests.
Keep track of time. Our entire staff knows about the 8-hour limit and the importance of notifying the point person as soon as requests arrive. When we receive faxes, we write the date and time on the form before placing it in a special in-box. Our point person checks the box periodically and responds immediately with the correct information, again recording the date and time on the form.
Maintain complete files. We frequently receive multiple verification requests for the same patient. To avoid wasting time rechecking patient records, we keep a copy of our response in a separate, easily accessible vendor file. Now, when we receive redundant requests, we can resend forms without having to search the patient's files again or fill out a new verification form.